5 Leadership Skills District Managers Must Have

(Part 1 of the District Manager Responsibilities series)

District managers are one of the most critical positions for growing franchises, but there’s a huge vacancy for this position. Why? As I explained in a previous blog post, the District Manager job is the most difficult one in the retail industry

Just to mention a few of the challenges this position face, there is the traveling distance between the units they have to oversee, the complexity of the business is multiplied, the great number of people they have to manage, and dealing with each unit's particular situation to produce the best results.

Another thing that adds pressure to the role is that when the person takes on this job, they acquire completely different responsibilities that the person didn’t have in their prior position because it’s not the same thing to be a unit manager as being the leader of multiple locations. 

The first critical responsibility of a district manager is to lead the...

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Employee Life Cycle: 8 Phases and Tips to Manage Them

culture people Feb 23, 2022

Did you know that each of your workers goes through an employee life cycle while working for your organization? Understanding what happens in every part of this process, and having systems to manage them, will make your responsibility a bit easier.

Besides, it will help you take care of our people and make sure that their experience working for you is positive. Which will translate into good employer branding and a better staff in the long run.

Make a note of the eight phases of the employee lifecycle. Analyze how well you manage them in your organization, and learn some tips to handle each stage.

  1. Recruit

Whether you have an online process, an in-store one or you opt for a recruiter's professional service, future employees or candidates will look at the actions and activities you do to attract them. So be sure to have consistency and develop reliable resources to help you attract new talent for your organization.

Recruiting is critical, especially if you have a growing...

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Become a Power Delegator in 5 Steps

Going from one to two or more units it's a lot more challenging than people think. For you to be a successful multi-unit franchisee, you must become a power delegator, someone who can delegate the right way so that you can grow and achieve the business and personal goals that you desire.

What does it mean to be a power delegator? When you have a never-ending to-do list and multiple units, asking people to do things for you is pretty normal. But when you delegate and that task is done equal or better than if you did it yourself, that means you are a power delegator.

If you can accomplish this, your business will operate properly even when you are not there and your profitability will continue to go up. So, developing this skill must be on top of your goals as a multi-unit franchisee.

Here are the five steps you have to follow to become a power delegator.

 

Step 1: Define what you’ll delegate

I recently talked to somebody who wanted his people to effectively interview new...

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5 Strategies to Develop Leaders in your Organization

Growing businesses and franchises are constantly looking for assistant managers, unit managers, and district managers who can properly oversee the organization. But sadly, not every crew member wants to become a leader. This is very frustrating for business owners, especially if employees have real potential.

Why is there this refusal to go up to the next level, even though there may be a desire for professional growth and self-improvement? And more importantly, what can you do about it to develop leaders in your organization?

In my 30+ years of experience working with a variety of big-name brands in the franchise industry, I've found five reasons employees don't want to take on leadership roles. But also, I came up with strategies you can implement to solve these struggles.

This is critical. Having the right leaders in place and developing them is a must if you want to achieve your time freedom and financial goals as a business owner.

Review these tips to develop your leadership...

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Should You Rehire an Employee?

culture leadership people Jan 26, 2022

The staffing crisis in our industry makes it difficult for businesses to attract new talent because of the high cost of the hiring process. Is rehiring an employee a solution? What are the benefits and disadvantages of this decision? 

When it comes to rehiring employees, the topic becomes very personal for me. I was an employee of an amazing company that I love, still to this day, but after nearly 20 years I decided to leave so I could grow beyond this organization. Everything that I knew about business and franchising I have learned there. But I wanted to explore other companies and expand my horizons.

When I called my boss to let him know, he reminded me that if I left, I could never go back. Believe me, it was one of the hardest decisions I made but I stood by it because I knew this was right for me.

That didn’t make me a bad employee. Nor someone that should not be rehired, especially considering that if I returned, I would have brought more value, knowledge, and...

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The Road to the Restaurant Nation’s News POWER 50 List

Last week I was informed that I had been selected to join the Nation's Restaurant News Power LIST of 2022.  After getting over the excitement, I realized that I had to take a moment to think about what that meant for the people that made the selection and the people that will learn about it.  I was in the Middle of our quarterly “Multi-Unit Franchisee Masterclass” and couldn’t give it the time it deserved.

Before I started to write my appreciation to the Nation’s Restaurant News, I was looking through the list of 50 and I was struck by how this list can open a window into what is happening right now in our country and how people have the power to make things better.

Other leaders in the Power 50 are people that are on a mission to help us eat healthier, get better jobs, implement technology in our business, use eco-friendly packaging, look at food service and revenue channels in different way, provide more and better opportunities to minorities,...

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The Franchise Fix: 12 Keys to Make the Most of your Franchise

 

There is a big confusion in the franchise world: franchisees believe that when they acquire the rights to duplicate a brand, they will receive everything they need to be successful. The reality is they only get one part of the formula. This causes unfulfilled expectations, constant frustration, tremendous struggle, hard work, and sometimes sadly, even failure.

But there’s a way to fix that to make the most of these businesses. I have found that there are 12 keys to being a successful franchisee. And I have portrayed them in The Franchise Fix, a book that collects my 30 plus years of experience in this industry, working with franchisors and franchisees and running operations, units, and brands.

Do you want to discover those best practices and how applying them can help you obtain financial and time freedom

How The Franchise Fix was born

After a 25-year career in the franchise world, I wanted to take a sabbatical and then go back into the corporate world to...

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How to Increase Sales in your Business in 4 Steps

numbers profit sales Jan 12, 2022

We can’t deny that the increase in the costs around the world makes it more difficult for small business owners and franchisees to operate their business, maintain their team, grow, and achieve their goal of time and financial freedom. That’s why knowing how to increase sales in your business, even in these uncertain times, is key to protecting your profitability.

To do so, you need to make some adjustments. This is critical not only because sales are the oxygen of every business, but also to have a healthy and prosperous company in the short, mid, and long term.

Do you have a succession plan for your franchise? Review these recommendations to build one.

Increase Sales in your Business with These Strategies

To boost your revenue you can increase the number of customers to grow your transaction count or have each customer pay you more either by increasing your prices or influencing their buying decisions improving, therefore, your average ticket.

Top-performing...

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Your Employees Are Not Doing a Good Job? There are Three Reasons

leadership people Dec 29, 2021

In these times of staffing crisis, hiring the right people is very important. But being able to retain them is even more relevant. So, if they are not meeting your expectations, why not take the time to figure out the reasons they are not doing a good job?

In a past vlog, I explained why I completely disagree with the saying “hire slow, fire fast” and how the correct approach is to hire slow and fire slow (learn all about it here). This means that before you take the fast lane and let someone go, you should find out what happened and ask the right questions to inquire into why they're not doing right. 

It’s worth the time! Surely enough, you’ll learn a thing or two about your business and how to improve it. In my +30 years of experience in the franchise industry, I’ve come to realize that there are only three potential reasons why the job is not done correctly.

  1. Lack of knowledge

When somebody goes into a new company they have to acquire not...

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How Being Grateful Will Help You Attract Success

inspiration leadership Dec 22, 2021

I’m sure you work really hard and you do everything you can to achieve your dreams and to have a successful enterprise. But sometimes, the easiest way to attract that success is by being thankful for what you have accomplished. 

Thanksgiving is one of our treasured traditions in the US and an occasion where we reflect on the things that we are grateful for. But we have to be thankful all year long! So, taking that holiday spirit, I want to invite you to constantly ponder on what you are most appreciative of your business and of the things that you have. Trust me, it’s a great exercise and it’ll bring you many benefits! Here are two of the most tangible ones:

  1. Having a mentality of abundance

If you focus on the things that you don't have and the things that you wish you had, you are attracting scarcity. But if instead, you focus on the things that you do have and you are thankful for them, then the mindset of abundance will come into your...

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